Contact us

We’re Here to Help! Get in Touch with Our Team

đź“ž I. Introduction: We’d Love to Hear From You

At P&T Group LLC, we believe that great customer relationships are built on open communication and exceptional support. Whether you have a question about one of our products, need assistance with a custom order, or simply want to learn more about what we do, our team is here and ready to help.

Your satisfaction is not just our goal—it’s our guarantee. We understand that behind every inquiry is a person with unique needs, and we treat every interaction with the care, respect, and urgency it deserves. From helping first-time customers navigate our extensive catalog to assisting long-time partners with bulk orders, we are committed to providing you with the highest level of service.

This page is designed to make connecting with us as simple and straightforward as possible. Below, you’ll find multiple ways to reach our team, along with answers to frequently asked questions about contacting us.

đź“Ť II. Our Physical Location: Visit Our Headquarters

While we primarily operate as an online retailer serving customers across the United States and internationally, our physical headquarters serves as the operational heart of P&T Group LLC. Located in the vibrant city of Albuquerque, New Mexico, this is where our team manages inventory, processes orders, coordinates shipping, and provides customer support.

Our Headquarters Address:

P&T Group LLC
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
United States

Important Note: Our headquarters is primarily an administrative and distribution center. While we love meeting our customers, we strongly recommend scheduling an appointment in advance if you wish to visit us in person. This ensures that the right team member is available to assist you with your specific needs. For general inquiries and order support, our phone and email channels below are the fastest way to get assistance.

đź“ž III. Phone Support: Speak Directly with a Real Person

Sometimes, nothing beats a real conversation. Whether you have a complex question about screen printing techniques, need urgent assistance with a time-sensitive order, or simply prefer speaking to a friendly voice, our phone support team is ready to take your call.

Our Official Phone Number:
+84369003599

Phone Support Hours:

Our dedicated customer service representatives are available during the following hours (all times Mountain Time Zone):

  • Monday – Friday: 9:00 AM – 6:00 PM

  • Saturday: 10:00 AM – 4:00 PM

  • Sunday: Closed (Please email us, and we’ll respond promptly on Monday)

What to Expect When You Call:

When you call +84369003599, you’ll speak directly with a knowledgeable member of our P&T Group team—no frustrating automated menus or endless hold times. Our representatives are trained to assist with a wide range of topics, including:

  • Product recommendations based on your specific needs

  • Guidance on sizing, fabric choices, and style options

  • Assistance with placing orders over the phone

  • Questions about current orders, shipping status, or delivery timelines

  • Information about bulk discounts for large events or corporate orders

  • Troubleshooting issues with our website or checkout process

  • General inquiries about our company, policies, or services

We pride ourselves on our quick response times and friendly, professional service. If your call is answered by voicemail during peak times or outside of business hours, please leave a detailed message with your name, phone number, and a brief description of your inquiry. We promise to return your call promptly—usually within just a few hours during business days.

✉️ IV. Email Support: Write to Us Anytime

For non-urgent inquiries, detailed questions, or when you need to share files or documents (such as design files for custom orders), email is the perfect option. Our email support team monitors our inbox continuously and strives to respond to every message within 24 hours during business days.

Our Official Email Address:
hoangphuoc2k100@gmail.com

When to Use Email Support:

Email is ideal for a variety of situations, including:

  • Custom Order Inquiries: Have a complex design or a large bulk order? Email us with details, and we’ll provide personalized guidance and a custom quote.

  • Uploading Design Files: For custom printing orders, you can attach your design files (AI, PSD, PDF, PNG, etc.) directly to your email for our team to review.

  • Detailed Questions: If your question requires a detailed explanation or involves multiple parts, email allows you to clearly outline your needs.

  • Order Issues or Concerns: If you’ve already placed an order and need to report an issue (damaged item, wrong size, etc.), please email us with your order number and photos if applicable.

  • Partnership and Bulk Order Inquiries: Businesses, event organizers, and non-profits looking for long-term partnerships or large-volume discounts can reach out via email to start the conversation.

  • Feedback and Suggestions: We love hearing from our customers! If you have ideas on how we can improve our products or services, please share them with us via email.

How to Get the Fastest Email Response:

To help us serve you better and respond more quickly, please include the following information in your email:

  1. Clear Subject Line: Use a descriptive subject line like “Question About Order #12345” or “Bulk Order Inquiry for Corporate Event.”

  2. Your Full Name: So we know who we’re speaking with.

  3. Order Number (if applicable): This allows us to instantly access your order details.

  4. Detailed Description: Clearly explain your question, concern, or request.

  5. Attachments (if needed): Attach any relevant files, such as designs, photos, or screenshots.

We are committed to responding to every email promptly. You can expect a reply from a real person—not an automated bot—within 24 hours on business days, and often much sooner.

đź’¬ V. Live Chat Support: Instant Help While You Browse

For immediate assistance while you’re browsing our website or checking out, our Live Chat feature is your fastest option. When available, you can connect with a support representative in real-time, right from your browser.

How to Access Live Chat:

Look for the chat bubble icon, typically located in the bottom-right corner of every page on ptgroup.shop. Clicking this icon will open a chat window where you can type your question and receive instant responses from our team.

When Live Chat is Available:

Our live chat support generally operates during our regular business hours (Monday–Friday, 9 AM – 6 PM MT). However, availability may vary based on team capacity. If live chat is offline, you can leave a message, and we’ll get back to you via email.

What Live Chat is Best For:

  • Quick questions about product details or sizing

  • Assistance navigating the website or finding a specific product

  • Immediate help during the checkout process

  • Clarifying shipping options or delivery times

  • Checking order status (have your order number ready!)

📱 VI. Social Media: Connect With Us Online

Stay connected with P&T Group LLC on social media! Follow us for the latest product releases, style inspiration, special promotions, and behind-the-scenes looks at our Albuquerque operations. Social media is also a great way to send us quick messages or show off your custom P&T Group apparel.

Find us on:

  • Facebook: @PTGroup.Shop (Coming Soon)

  • Instagram: @PTGroup.Shop (Coming Soon)

  • Pinterest: @PTGroup.Shop (Coming Soon)

While social media is a great place to connect and engage with our brand, for order-specific inquiries or detailed questions, we recommend contacting us directly via phone or email to ensure the fastest and most thorough response.

đź“ť VII. Frequently Asked Contact Questions

Q: What is the best way to contact you for a quick question about a product?
A: For quick questions, our Live Chat (when available) or phone line (+84369003599) are your fastest options.

Q: I have a large custom order for my company. Who should I contact?
A: Please email us at hoangphuoc2k100@gmail.com with details about your order (quantity, products, design concept). Our team specializes in bulk and corporate orders and will provide you with personalized assistance.

Q: What should I do if I have an issue with an order I already received?
A: Please email us immediately at hoangphuoc2k100@gmail.com. Include your order number, a description of the issue, and photos if the problem involves a damaged or incorrect item. This allows us to process any refunds or replacements quickly.

Q: Do you have customer service on weekends?
A: Yes! Our phone lines are open on Saturdays from 10 AM – 4 PM MT. Emails received over the weekend will be responded to promptly on Monday morning.

Q: I’m having trouble using the Stripe payment system on your site. Can you help?
A: Absolutely. Give us a call at +84369003599 or use our live chat for immediate assistance. We can help troubleshoot the issue or even take your payment over the phone to complete your order.

Q: Is it safe to use my credit card on your website?
A: Yes, 100%. We use Stripe, one of the most trusted and secure payment processors in the world. Stripe uses advanced encryption and security protocols to protect your financial information. We also accept Apple Pay and Google Pay for added convenience and security.

Q: Can I visit your store in Albuquerque to see products in person?
A: Our headquarters at 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110 is primarily our administrative and distribution center. While we welcome visitors, we strongly recommend emailing or calling ahead to schedule an appointment so we can ensure someone is available to assist you properly.

🗺️ VIII. Map and Directions

For customers or partners planning to visit our Albuquerque headquarters, here’s how to find us:

P&T Group LLC
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110

Driving Directions:

  • From I-40: Take Exit 161 for San Mateo Blvd NE heading North. Turn right onto Mountain Road Pl NE. Our building will be on the right.

  • From I-25: Take Exit 226 for San Mateo Blvd NE heading South. Turn left onto Mountain Road Pl NE. Our building will be on the right.

Parking:

Visitor parking is available directly in front of our building. Please ensure you park in designated visitor spots and avoid areas marked for loading/unloading unless you have a scheduled appointment for a bulk pickup.

📧 IX. Contact Form

For your convenience, you can also use the contact form below to reach us. Simply fill out the fields, and your message will be sent directly to our customer service team.

(Note: This is a text representation of the form. On the actual website, this would be an interactive HTML form.)

Contact Form:

  • Name: [Your Full Name]

  • Email Address: [Your Email Address]

  • Order Number (if applicable): [Optional]

  • Subject: [Select One: General Inquiry, Order Support, Bulk Order, Design Help, Other]

  • Message: [Your detailed message here…]

Submit Button: Send Message

When you submit this form, you’ll receive an automated confirmation that we’ve received your message. Our team will then review your inquiry and respond personally within 24 hours.

🎯 X. Our Commitment to Your Satisfaction

At P&T Group LLC, we don’t just view customer service as a department—we view it as the foundation of our entire business. Every phone call answered, every email replied to, and every live chat conversation is an opportunity to build trust, solve problems, and create a positive experience.

When you reach out to us, you’re not talking to a scripted representative reading from a manual. You’re talking to a real person who genuinely cares about your satisfaction and has the authority to help. Whether you need help finding the perfect “Softstyle T-Shirt” for your family reunion, advice on sizing for our popular “Jersey Tank,” or assistance with a complex international shipping request, we’re here for you.

We promise you:

  • Real People, Real Support: No bots, no automated scripts, no endless phone trees. Just friendly, knowledgeable humans ready to help.

  • Fast Response Times: We respect your time and strive to respond to all inquiries promptly.

  • Problem-Solving Attitude: We won’t rest until your issue is fully resolved to your satisfaction.

  • Respect and Empathy: Every customer and every situation is unique. We treat you with the respect and understanding you deserve.

✨ XI. Let’s Start a Conversation

Whether you’re ready to place an order, have a question about our “Triblend Baseball Raglan Tee,” need help with a design, or just want to say hello, we’re here and eager to hear from you.

Don’t hesitate to reach out!

  • Call us: +84369003599

  • Email us: hoangphuoc2k100@gmail.com

  • Visit us: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110 (by appointment recommended)

Thank you for considering P&T Group LLC for your custom apparel needs. We look forward to connecting with you and helping you create something amazing!

P&T Group LLC – Your Vision, Our Creation. Always Just a Message Away.