Asked Questions (FAQ)

Your Questions, Answered – Everything You Need to Know About Shopping With Us

❓ I. Introduction: We’re Here to Help

At P&T Group LLC, we understand that you may have questions about our products, ordering process, customization options, shipping, and more. That’s why we’ve created this comprehensive FAQ page—to provide you with clear, detailed answers to the most common questions we receive from our customers.

Whether you’re a first-time visitor exploring our collection of premium apparel, a returning customer placing a bulk order for your organization, or someone curious about our customization services, we want you to have all the information you need to shop with confidence.

If you can’t find the answer you’re looking for here, please don’t hesitate to reach out to our friendly customer service team. We’re always happy to help!

Contact Us:

  • Phone: +84369003599

  • Email: hoangphuoc2k100@gmail.com

  • Visit: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110 (by appointment recommended)

🏢 II. General Questions About P&T Group LLC

Q1: What is P&T Group LLC?

A: P&T Group LLC is a premier apparel and custom merchandise company headquartered in Albuquerque, New Mexico. We specialize in providing high-quality blank and customized t-shirts, tanks, longsleeves, hoodies, and more for individuals, businesses, teams, schools, and organizations across the United States and internationally.

Our extensive catalog features products from leading brands such as Gildan, Canvas, Next Level, American Apparel, Comfort Colors, Nike, Hanes, Bella, Port and Company, Sport Tek, and many others. Whether you’re looking for classic cotton tees, ultra-soft triblends, high-performance athletic wear, or trendy ladies’ styles, we have something for everyone.

Q2: Where is P&T Group LLC located?

A: Our headquarters and distribution center are located at:

P&T Group LLC
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
United States

While we are primarily an online retailer, this is where we manage inventory, process orders, coordinate shipping, and provide customer support. If you’d like to visit us in person, we recommend scheduling an appointment in advance by phone or email to ensure the right team member is available to assist you.

Q3: What makes P&T Group LLC different from other apparel companies?

A: Several key factors set us apart:

  • Uncompromising Quality: We partner with top-tier brands to offer products that meet the highest standards of comfort, durability, and style.

  • Extensive Selection: From budget-friendly basics to premium sustainable options, our catalog spans a wide range of styles, fits, and price points.

  • Customization Expertise: Whether you need screen printing for a large event or digital printing for a single unique piece, we have the expertise to bring your vision to life.

  • Customer-Centric Service: We treat every customer with respect, urgency, and care. Our team is here to support you every step of the way.

  • Global Reach: We serve customers not just across the USA, but around the world, with reliable international shipping.

Q4: Do you have a physical store I can visit?

A: Our headquarters at 1209 MOUNTAIN ROAD PL NE STE R in Albuquerque is primarily our administrative and distribution center. While we welcome visitors, we strongly recommend calling ahead at +84369003599 or emailing hoangphuoc2k100@gmail.com to schedule an appointment. This ensures that we have someone available to properly assist you with your specific needs.

Q5: What brands do you carry?

A: We carry an extensive range of leading apparel brands, including but not limited to:

  • Gildan

  • Canvas (Bella+Canvas)

  • Next Level

  • American Apparel

  • Comfort Colors

  • Nike

  • Hanes

  • Port and Company

  • Sport Tek

  • Team 365

  • Russell Athletic

  • District Threads

  • Allmade

  • Augusta Sportswear

  • Badger

  • LAT

  • Independent Trading

  • Rabbit Skins

  • Code V

  • Colortone

  • Tie Dye

Each brand offers unique styles, fits, and fabric compositions, allowing us to provide options for every preference and budget.

🛒 III. Ordering and Products

Q6: How do I place an order on your website?

A: Placing an order on ptgroup.shop is simple:

  1. Browse Products: Explore our catalog and find the items you want. Use the category menu to filter by product type (Shortsleeve T-Shirts, Longsleeve T-Shirts, Tank Tops, Ladies T-Shirts, Kids & Babies).

  2. Select Options: Choose your desired size, color, and quantity. For custom products, you’ll have options to upload designs and specify print details.

  3. Add to Cart: Click the “Add to Cart” button. You can continue shopping or proceed to checkout.

  4. Review Cart: Click the cart icon to review your selections, adjust quantities, or remove items.

  5. Checkout: Click “Proceed to Checkout.” Enter your shipping information, select a shipping method, and choose your payment option.

  6. Complete Payment: Enter your payment details securely through Stripe. We accept all major credit/debit cards, Apple Pay, and Google Pay.

  7. Order Confirmation: Once your payment is processed, you’ll receive an order confirmation email with your order number and details.

Q7: Do I need to create an account to place an order?

A: While you can check out as a guest, we recommend creating an account. An account allows you to:

  • Track your orders easily

  • Save your shipping information for faster checkout

  • Access your order history

  • Manage your preferences

Creating an account is free, quick, and secure.

Q8: Can I modify or cancel my order after it’s placed?

A: We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at +84369003599 or hoangphuoc2k100@gmail.com.

  • If your order hasn’t entered production or shipping: We’ll do our best to accommodate your request.

  • If your order is already in production or has shipped: We may not be able to make changes. In this case, you can initiate a return once you receive the items (subject to our Refund and Return Policy).

Q9: Do you offer bulk discounts for large orders?

A: Yes! We offer competitive pricing for bulk and wholesale orders. Whether you’re outfitting a sports team, ordering for a corporate event, or stocking your retail store, we can provide customized quotes based on your specific needs.

For bulk order inquiries, please contact us directly:

  • Email: hoangphuoc2k100@gmail.com (with “Bulk Order” in the subject line)

  • Phone: +84369003599

Please include details such as product selection, quantities, customization requirements, and timeline, and our team will get back to you promptly with a personalized quote.

Q10: Are your products true to size?

A: Sizing can vary between brands and even between different styles from the same brand. To help you choose the right size, we provide detailed size charts for each product. These charts include measurements for width, length, and sometimes sleeve length.

Tips for finding the right size:

  • Measure a similar garment: Compare the measurements to a shirt you already own and like the fit of.

  • Read product descriptions: They often include fit information (e.g., “standard fit,” “lightly fitted,” “relaxed fit”).

  • Check customer reviews: Other customers often share insights about sizing.

  • Contact us: If you’re unsure, our team is happy to provide guidance!

Q11: What if the color looks different on my screen?

A: We make every effort to display product colors accurately through high-quality photography. However, please note that monitor and device settings can affect color perception. Slight variations between on-screen images and the actual product are normal and not considered defects.

For products with unique dye processes (like Pigment Dyed or Tie-Dye), each piece is truly one-of-a-kind, and slight variations in color and pattern are part of their charm and character.

Q12: Do you offer products for kids and babies?

A: Absolutely! We have a dedicated Kids & Babies category featuring a wide range of sizes from toddler to youth. Our kids’ collection includes:

  • Youth Cotton Tees

  • Youth Jersey T-Shirts

  • Youth Triblend Tees

  • Toddler T-Shirts and Onesies

  • Youth Hoodies and Pullovers

  • Infant Onesies in various fabrics (cotton, triblend, fine jersey)

We believe the whole family should be able to enjoy quality custom apparel!

🎨 IV. Customization and Printing

Q13: What customization options do you offer?

A: We offer professional customization services to bring your designs to life:

  • Screen Printing: Ideal for large quantities and designs with solid colors. Provides vibrant, durable prints that last.

  • Digital Printing (DTG): Perfect for small quantities, detailed designs, and full-color artwork. Offers soft, high-quality prints with no minimum order.

  • Embroidery: Coming soon! We’re expanding our services to include embroidered logos and designs.

Q14: Is there a minimum order quantity for custom printing?

A: It depends on the printing method:

  • Digital Printing (DTG): No minimum! We can print a single custom t-shirt for you.

  • Screen Printing: Typically requires a minimum of 12 pieces due to the setup involved in creating screens.

If you’re unsure which method is right for your project, contact us, and we’ll be happy to advise you.

Q15: What file formats do you accept for custom designs?

A: For best results, we prefer high-resolution vector files. Acceptable formats include:

  • AI (Adobe Illustrator)

  • EPS

  • PDF

  • PSD (Adobe Photoshop) – please ensure layers are flattened

  • PNG – with transparent background

  • JPEG/JPG – high resolution (300 dpi recommended)

If you’re unsure about your file, just send it over, and our design team will review it and advise on any adjustments needed.

Q16: Can you help me create a design?

A: While we are primarily a printing and fulfillment company, our experienced team can offer guidance on file preparation and best practices for print. For complex design needs, we recommend working with a professional graphic designer. If you have a concept but need help with file setup, contact us, and we’ll let you know if we can assist.

Q17: How long does custom printing take?

A: Production times vary based on order size, complexity, and current workload:

  • Digital Printing: Typically 2-3 business days

  • Screen Printing: Typically 5-10 business days

These are estimates and apply after design approval. Shipping time is additional. For urgent orders, please contact us to discuss rush options.

Q18: Will I receive a proof before printing?

A: For screen printing orders, we typically provide a digital proof for your approval before production begins. This is your opportunity to review placement, colors, and sizing. Once you approve the proof, we proceed with printing.

For digital printing orders, proofs may not always be provided due to the nature of the process, but we ensure your file is print-ready. If you have specific concerns, please mention them when ordering.

Q19: What if my custom order has a printing error?

A: If you receive a custom product with a printing error (misaligned, wrong colors, poor quality), please contact us immediately at hoangphuoc2k100@gmail.com with your order number and photos of the issue. We will make it right by either reprinting the items at no cost or issuing a full refund. Please see our Refund and Return Policy for full details.

💳 V. Payment and Billing

Q20: What payment methods do you accept?

A: We accept the following payment methods, all securely processed through Stripe:

  • Visa credit and debit cards

  • MasterCard credit and debit cards

  • American Express

  • Discover

  • Diners Club

  • JCB

  • Apple Pay

  • Google Pay

Q21: Is it safe to use my credit card on your website?

A: Absolutely! We use Stripe, a PCI DSS Level 1 certified payment processor—the highest level of security in the payments industry. Your payment information is encrypted using 256-bit SSL technology and tokenized, meaning your full card number is never stored on our servers. You can shop with complete peace of mind.

Q22: Do you charge sales tax?

A: We are required to collect sales tax on orders shipped to addresses within the state of New Mexico, where our headquarters is located. The applicable tax rate will be calculated and added to your order total at checkout.

For orders shipped to other states and countries, you may be responsible for any applicable use taxes, customs duties, or import fees imposed by your local government. These are not collected by us.

Q23: Can you take payment over the phone?

A: Yes! If you prefer not to enter your payment information online or are having technical difficulties, you can call us at +84369003599 to place your order and complete payment over the phone with one of our friendly representatives.

Q24: Do you offer payment plans or financing?

A: At this time, we do not offer payment plans or financing options. Full payment is required at the time of order.

Q25: When will my credit card be charged?

A: Your card will be authorized at the time of purchase. The actual charge will typically post to your account once your order is confirmed and enters our processing system.

📦 VI. Shipping and Delivery

Q26: Do you ship internationally?

A: Yes! P&T Group LLC proudly ships to customers around the world. Whether you’re in Canada, Europe, Australia, Asia, or anywhere else, we can get our products to you. International shipping rates and delivery times vary by destination and will be calculated at checkout.

Q27: How much does shipping cost?

A: Shipping costs are calculated based on:

  • The total weight and dimensions of your order

  • The shipping method you select

  • The destination address

Shipping costs will be clearly displayed during checkout before you complete your purchase. We strive to offer competitive shipping rates for both domestic and international orders.

Q28: How long will it take to receive my order?

A: Delivery times depend on several factors:

  • Processing Time: The time it takes us to prepare your order for shipping (1-3 business days for in-stock blank items; additional time for custom printing).

  • Shipping Time: The time it takes the carrier to deliver your package after it ships.

Estimated shipping times (after processing):

Shipping Method Domestic (USA) International
Standard 3-7 business days 7-21 business days
Expedited 2-3 business days Varies by destination
Priority 1-2 business days Varies by destination

Please note these are estimates and not guarantees. Delays can occur due to weather, customs, carrier issues, or other unforeseen circumstances.

Q29: Can I track my order?

A: Yes! Once your order ships, you’ll receive a shipping confirmation email with a tracking number. You can use this number to monitor your package’s progress on the carrier’s website. You can also track your orders through your account on our website.

Q30: Do you offer free shipping?

A: We occasionally run promotions offering free shipping. Check our website homepage or subscribe to our newsletter to stay informed about current offers. For standard orders, shipping costs are calculated as described above.

Q31: What happens if my package is lost or damaged in transit?

A: While we take great care in packaging, once an order is in the hands of the carrier, the risk of loss passes to you as per our shipment contract.

  • Lost Packages: If your tracking shows your package as lost, please contact the carrier first. If they cannot resolve it, contact us at hoangphuoc2k100@gmail.com, and we’ll work with you and the carrier to investigate and find a solution.

  • Damaged Packages: If your package arrives visibly damaged, please take photos before opening, if possible. Document the damage and contact us immediately with your order number and photos. We’ll guide you through the next steps.

Q32: Do you ship to PO Boxes or APO/FPO addresses?

A: Yes, we ship to PO Boxes and APO/FPO addresses via USPS. Please ensure you select the appropriate shipping method at checkout, as some carriers cannot deliver to these addresses.

Q33: Will I have to pay customs fees for international orders?

A: International orders may be subject to customs duties, taxes, and handling fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping costs. Customs policies vary widely; please contact your local customs office for more information.

↩️ VII. Returns and Refunds

Q34: What is your return policy?

A: Our return policy is designed to be fair and customer-friendly. Key points:

  • Return Window: 30 days from delivery date

  • Blank Products: Eligible for return if unworn, unwashed, with tags attached

  • Custom Products: Generally final sale unless defective or incorrect

  • Defective/Incorrect Products: We replace or refund at no cost to you

For complete details, please review our separate Refund and Return Policy.

Q35: How do I initiate a return?

A: To start a return:

  1. Contact us at hoangphuoc2k100@gmail.com or call +84369003599.

  2. Provide your order number, items to return, and reason.

  3. We’ll issue a Return Authorization Number (RAN) and provide return instructions.

  4. Package your items securely, write the RAN on the outside, and ship to our Albuquerque address.

  5. Once received and inspected, we’ll process your refund.

Important: Do not ship returns without first obtaining a Return Authorization Number.

Q36: How long does it take to get a refund?

A: Once we receive and inspect your return (typically 3-5 business days), we’ll process your refund. After we process it, it may take an additional 5-10 business days for the funds to appear in your account, depending on your bank or card issuer.

Q37: Who pays for return shipping?

A: For returns of blank products (e.g., changed mind, wrong size), you are responsible for return shipping costs. We recommend using a trackable method.

For returns due to our error (defective or incorrect products), we will provide a prepaid shipping label or reimburse reasonable return shipping costs.

Q38: Can I exchange an item for a different size or color?

A: For blank products, we recommend initiating a return for the original item and placing a new order for the desired item. This is faster than waiting for an exchange to process. Once we receive the original item, we’ll issue a refund.

For custom products, exchanges are generally not possible due to the personalized nature of the items, unless they are defective or incorrect.

👕 VIII. Product Care and Maintenance

Q39: How should I wash my custom printed t-shirts?

A: To ensure your custom prints last as long as possible, follow these care instructions:

  • Turn inside out before washing to protect the print.

  • Wash in cold water with similar colors.

  • Use mild detergent; avoid bleach and fabric softeners.

  • Gentle cycle is best.

  • Air dry or tumble dry on low. High heat can damage prints.

  • Do not iron directly on the print. If ironing is needed, iron inside out or place a cloth between the iron and the print.

Q40: Do you have size charts?

A: Yes! Every product page includes a detailed size chart with measurements for width, length, and sometimes sleeve length. Please refer to these charts before ordering to ensure the best fit.

Q41: Will the shirt shrink after washing?

A: Many of our products are pre-shrunk to minimize shrinkage. However, some natural fiber garments (100% cotton) may experience minimal shrinkage (typically 3-5%) after the first wash, especially if exposed to high heat. Following the care instructions above will help maintain the original size and shape.

🔐 IX. Privacy and Security

Q42: Is my personal information safe with you?

A: Protecting your privacy and personal information is a top priority. We use industry-standard security measures, including SSL encryption, to protect your data. We never sell or rent your personal information to third parties. For complete details, please review our Privacy Policy.

Q43: Do you store my credit card information?

A: No. We use Stripe to process payments, and your full credit card number is never stored on our servers. Stripe uses tokenization and advanced security to protect your payment information.

Q44: Will you share my email address with others?

A: We do not sell, trade, or rent your email address to third parties for their marketing purposes. We may use your email to send you order updates, respond to inquiries, and, with your consent, send promotional emails about our products and offers. You can opt out of promotional emails at any time.

👥 X. Account and Technical Support

Q45: I forgot my password. What should I do?

A: Click on the “Login” link and then select “Forgot Password.” Enter the email address associated with your account, and we’ll send you instructions to reset your password.

Q46: I’m having trouble checking out. What should I do?

A: If you encounter issues during checkout:

  1. Try a different browser (Chrome, Firefox, Safari, Edge).

  2. Clear your browser’s cache and cookies.

  3. Disable browser extensions that might interfere.

  4. Ensure you’ve entered all required information correctly.

If the problem persists, please contact us immediately at +84369003599 for assistance. We can help troubleshoot or even take your order over the phone.

Q47: How do I update my account information?

A: Log in to your account on our website and navigate to the account dashboard. From there, you can update your personal information, shipping addresses, and communication preferences.

Q48: I didn’t receive an order confirmation email. What now?

A: First, check your spam or junk folder. If it’s not there, your email address may have been entered incorrectly during checkout. Please contact us at hoangphuoc2k100@gmail.com with your name and order details, and we’ll verify your order status and resend the confirmation if needed.

💼 XI. Business and Partnership Inquiries

Q49: I’m interested in becoming a wholesale partner. How do I apply?

A: We love partnering with businesses! Please email us at hoangphuoc2k100@gmail.com with “Wholesale Partnership” in the subject line. Include information about your business, what products you’re interested in, and estimated order volumes. Our team will get back to you to discuss potential opportunities.

Q50: Do you offer fundraising programs for schools and non-profits?

A: Yes! We support schools, sports teams, non-profits, and other organizations with special pricing and programs for fundraising. Contact us at hoangphuoc2k100@gmail.com with details about your organization and needs, and we’ll work with you to create a customized solution.

Q51: Can you help with large corporate events?

A: Absolutely. We have extensive experience outfitting corporate events, employee teams, and company merchandise programs. From branded t-shirts for a company picnic to full uniform programs, we can handle projects of any size. Reach out to us to discuss your event needs.

📞 XII. Still Have Questions? Contact Us!

We hope this FAQ has answered your questions. If you need further assistance, please don’t hesitate to reach out to our friendly customer service team. We’re here for you!

P&T Group LLC
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
United States

Phone: +84369003599
Email: hoangphuoc2k100@gmail.com
Website: https://ptgroup.shop

Customer Service Hours (Mountain Time):

  • Monday – Friday: 9:00 AM – 6:00 PM

  • Saturday: 10:00 AM – 4:00 PM

  • Sunday: Closed (emails answered promptly on Monday)

Thank you for choosing P&T Group LLC. We appreciate your trust and look forward to serving you!

P&T Group LLC – Your Vision, Our Creation.