Shipping Policy

Fast, Reliable, and Transparent Shipping – Getting Your Orders Where They Need to Go

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📦 I. Introduction: Our Commitment to Safe and Timely Delivery

At P&T Group LLC, we understand that when you place an order with us, you’re not just buying a product—you’re eagerly anticipating its arrival. Whether it’s a single custom “Softstyle T-Shirt” for a special occasion, a bulk order of “Zone Performance Tees” for your entire sports team, or a box of “Infant Onesies” for a new arrival, we know that every package matters.

That’s why we’ve built our shipping operations around three core principles:

1. Speed: We process and ship orders as quickly as possible.

2. Reliability: We partner with trusted carriers to ensure your package arrives safely.

3. Transparency: We provide clear information about costs, timelines, and tracking every step of the way.

This Shipping Policy explains everything you need to know about how we get your orders from our Albuquerque headquarters to your doorstep—whether you’re just across town or on the other side of the world.

Our Company Information:

• P&T Group LLC

• Address: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110, United States

• Phone: +84369003599

• Email: hoangphuoc2k100@gmail.com

• Website: https://ptgroup.shop

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🗺️ II. Where We Ship: Domestic and International Delivery

United States (Domestic) Shipping

We proudly ship to all 50 United States, including:

• All contiguous 48 states

• Alaska

• Hawaii

• Puerto Rico

• U.S. Virgin Islands

• Guam

• American Samoa

• Northern Mariana Islands

• APO/FPO/DPO addresses (military mail)

International Shipping

Yes, we ship internationally! P&T Group LLC serves customers around the globe. We currently ship to the following regions:

• North America: Canada, Mexico

• Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Sweden, Norway, Denmark, Finland, Switzerland, Austria, Ireland, Portugal, and more

• Asia Pacific: Japan, South Korea, Australia, New Zealand, Singapore, Malaysia, Thailand, Vietnam, Philippines, Indonesia

• Middle East: United Arab Emirates, Saudi Arabia, Israel, Qatar, Kuwait

• Central and South America: Brazil, Argentina, Colombia, Chile, Peru, Costa Rica, Panama

• Africa: South Africa, Nigeria, Kenya, Ghana

If your country isn’t listed, please contact us! We’re continuously expanding our shipping capabilities and may be able to accommodate your order.

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⏱️ III. Order Processing Time: Before Your Package Ships

Understanding the difference between processing time and shipping time is important for setting accurate delivery expectations.

What Is Processing Time?

Processing time is the period between when you place your order and when we hand it over to the shipping carrier. During this time, we:

1. Receive and confirm your order

2. Pick the items from our inventory

3. Perform any custom printing or personalization (if applicable)

4. Conduct quality control inspections

5. Package your items securely

6. Generate shipping labels and customs forms

Standard Processing Times

Business days are Monday through Friday, excluding federal holidays observed in the United States.

Factors That May Affect Processing Time

• Order Volume: During peak seasons (holidays, back-to-school, etc.), processing may take slightly longer.

• Design Approval: For custom orders, processing begins only after you approve your design proof.

• Artwork Issues: If your design files need adjustment, we’ll contact you, which may delay processing.

• Inventory Status: Rarely, an item may be temporarily out of stock. We’ll notify you immediately if this occurs.

Rush Orders

Need your order faster? Contact us at +84369003599 or hoangphuoc2k100@gmail.com to discuss rush processing options. We’ll do our best to accommodate urgent requests, though additional fees may apply.

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📬 IV. Shipping Methods and Carriers

We partner with leading shipping carriers to ensure your package arrives safely and on time. The carrier assigned to your order depends on your location, package weight and dimensions, and the shipping method you select.

Our Trusted Carrier Partners

• USPS (United States Postal Service): Excellent for PO Boxes, APO/FPO addresses, and lightweight packages.

• UPS: Reliable for domestic and international shipments with robust tracking.

• FedEx: Fast and dependable, especially for expedited deliveries.

• DHL: Our preferred partner for many international shipments, offering excellent tracking and speed.

Available Shipping Methods

Domestic (USA) Shipping Methods:

International Shipping Methods:

Important Notes:

• Delivery time estimates begin once your order has shipped (processing time is separate).

• International delivery times can vary significantly based on customs processing in the destination country.

• Some remote areas may experience longer delivery times than standard estimates.

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💰 V. Shipping Costs and Calculation

How Shipping Costs Are Calculated

Shipping costs are not a flat fee—they’re calculated individually for each order based on:

1. Total Weight: The combined weight of all items in your order, including packaging materials.

2. Dimensions: The size of the package(s) required.

3. Destination: Distance from our Albuquerque, NM facility to your address.

4. Shipping Method: Standard, expedited, priority, etc.

5. Carrier Rates: Current rates from our carrier partners.

You’ll see the exact shipping cost during checkout before you complete your purchase. There are no surprises—we believe in complete transparency.

Estimated Shipping Cost Ranges

To give you a general idea, here are typical shipping cost ranges:

Domestic (USA):

International:

These are estimates only. Actual costs will be calculated at checkout based on your specific order.

Free Shipping Promotions

From time to time, we offer free shipping promotions. These are typically:

• Order value minimums: e.g., “Free standard shipping on orders over $75”

• Seasonal promotions: Holiday specials, back-to-school, etc.

• Newsletter subscriber exclusives: Sign up to stay informed!

Free shipping promotions, when available, will be clearly communicated on our website and in promotional materials. Terms and conditions apply.

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📋 VI. Tracking Your Order

We believe in keeping you informed every step of the way.

When You’ll Receive Tracking Information

1. Order Confirmation: Immediately after placing your order, you’ll receive an email confirming your order details.

2. Shipping Confirmation: As soon as your order ships, you’ll receive a shipping confirmation email containing:

   • Tracking number(s)

   • Carrier information

   • Link to track your package

   • Estimated delivery date (when available)

How to Track Your Package

• Email Link: Click the tracking link in your shipping confirmation email.

• Carrier Website: Visit the carrier’s website and enter your tracking number.

• Your Account: Log in to your account on ptgroup.shop to view tracking information for all your orders.

• Contact Us: If you have any trouble, call us at +84369003599 or email hoangphuoc2k100@gmail.com, and we’ll help you track your package.

Tracking Information Updates

Please note that tracking information may take 24-48 hours to appear in the carrier’s system after you receive your shipping confirmation. This is normal—it just takes a little time for the carrier to scan the package into their network.

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✈️ VII. International Shipping: Customs, Duties, and Taxes

Shipping internationally involves additional steps and considerations. We want you to be fully informed.

Customs Declaration

All international shipments require a customs declaration form. We will accurately complete this form, describing the contents and their value. The form will be attached to the outside of your package.

Duties, Taxes, and Fees

Important: P&T Group LLC is not responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

• Who pays: As the importer of record, you (the customer) are responsible for all such fees.

• When they’re due: Fees are typically collected by the carrier upon delivery or by customs before release.

• How much they are: Fees vary widely by country, product type, and order value. We recommend contacting your local customs office for an estimate before ordering.

Why We Can’t Pre-Pay These Fees

Each country has its own complex system of tariffs and taxes. These fees are collected by your government, not by us. We have no way to calculate or pre-pay them on your behalf.

What Happens If You Refuse to Pay Customs Fees

If you refuse to pay customs duties or taxes, the package may be:

• Held at customs until fees are paid

• Returned to us (at your expense)

• Abandoned and destroyed

If a package is returned to us due to non-payment of customs fees, we will refund the product cost minus:

• Original shipping charges

• Return shipping charges

• Any fees we incurred

Prohibited and Restricted Items

Some countries have restrictions on certain types of apparel or materials. It is your responsibility to ensure that the products you order can be legally imported into your country. If your order is seized by customs due to prohibited content, we cannot issue a refund.

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📦 VIII. Shipping Address: Get It Right!

Why Your Address Matters

Your shipping address is critical. If it’s incorrect, your package may be:

• Delivered to the wrong location

• Delayed significantly

• Returned to us as undeliverable

Responsibility for Accurate Address

You are responsible for providing a complete and accurate shipping address. Please double-check every detail before submitting your order, including:

• Full name (recipient)

• Street address (including apartment, suite, unit numbers)

• City

• State/Province/Region

• Postal/ZIP code

• Country

• Phone number (carriers may use this for delivery coordination)

What If I Made a Mistake?

If you realize you’ve entered an incorrect address, contact us immediately at +84369003599 or hoangphuoc2k100@gmail.com.

• Before the order ships: We can update your address at no charge.

• After the order ships: We must contact the carrier to request an address change. This is not always possible, and additional fees may apply. If the package is returned to us, you will be responsible for reshipping costs.

PO Boxes and Military Addresses

We ship to PO Boxes and APO/FPO/DPO addresses via USPS. Please ensure you select a shipping method that is compatible with these address types (some carriers cannot deliver to PO Boxes).

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📅 IX. Delivery Attempts and Failed Deliveries

Initial Delivery Attempt

Carriers will typically attempt delivery once or twice. If no one is available to receive the package:

• USPS: May leave the package (if it fits in mailbox or secure location) or leave a notice for pickup at the local post office.

• UPS/FedEx: May leave the package (at driver’s discretion, depending on perceived safety) or leave a door tag with pickup instructions.

• DHL: Will typically leave a door tag with pickup instructions.

Failed Delivery Attempts

If a package cannot be delivered after multiple attempts, it will typically be held at a local carrier facility for pickup. The holding period varies by carrier but is usually 5-15 days.

If the package is not picked up during the holding period, it will be returned to us.

Reshipping Returned Packages

If a package is returned to us due to failed delivery (and not due to our error), we will contact you to arrange reshipment. You will be responsible for the cost of reshipping.

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🎁 X. Split Shipments

Sometimes, orders are shipped in multiple packages. This can happen for several reasons:

• Multiple Warehouses: Some items may ship from different locations.

• Size/Weight Limits: Very large orders may require multiple boxes.

• Inventory Availability: If an item is temporarily out of stock, we may ship available items first.

What to Expect

• You’ll receive a separate shipping confirmation email for each package, with its own tracking number.

• Packages may arrive on different days.

• Shipping costs are calculated based on the total order; you won’t pay extra for split shipments unless specified.

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🔄 XI. Shipping and Custom Orders

Custom and personalized orders require additional processing time before shipping.

Custom Order Timeline

1. Design Review: We’ll review your files and contact you if issues arise.

2. Proof Approval: For screen printing orders, you’ll receive a digital proof for approval.

3. Production: Once approved, production begins.

4. Shipping: After production and quality control, your order ships.

Shipping Confirmation for Custom Orders

You’ll receive shipping confirmation when your custom order leaves our facility. The same tracking options apply.

Delays in Custom Orders

If production delays occur (due to equipment issues, material shortages, etc.), we’ll notify you immediately and provide updated timelines.

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❄️ XII. Holiday and Peak Season Shipping

During peak shopping periods, shipping carriers experience high volumes, which can affect delivery times.

Typical Peak Seasons

• November–December: Holiday shopping season

• January–February: Post-holiday sales

• July–August: Back-to-school season

What We Do to Help

• Process Earlier: We increase staffing to process orders as quickly as possible.

• Communicate Clearly: We provide updated estimated delivery timelines on our website.

• Recommend Early Ordering: For guaranteed delivery by specific dates, we’ll post recommended order-by dates.

Carrier Delays

During peak seasons, even expedited shipping methods may experience delays once packages are with the carrier. These delays are beyond our control, but we’ll keep you informed.

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🌦️ XIII. Weather and Unforeseen Delays

Sometimes, things happen that are beyond anyone’s control:

• Severe weather (hurricanes, blizzards, floods)

• Natural disasters

• Carrier disruptions (strikes, system outages)

• Global events (pandemics, geopolitical issues)

Our Approach

• We Monitor: We keep an eye on conditions that might affect shipments.

• We Communicate: If we’re aware of significant delays affecting your order, we’ll let you know.

• We Ask for Patience: Please understand that these situations are outside our control. We appreciate your understanding and patience.

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🔍 XIV. Lost, Stolen, or Damaged Packages

Lost Packages

If your tracking information shows your package as “delivered” but you haven’t received it:

1. Check with neighbors and family members who might have accepted it.

2. Look around your property (porch, garage, mailbox, leasing office).

3. Wait 24-48 hours—sometimes packages are scanned as delivered before they actually arrive.

4. Contact the carrier with your tracking number to file a claim.

If after these steps your package is still missing, contact us at hoangphuoc2k100@gmail.com. We’ll work with you and the carrier to investigate.

Stolen Packages

Package theft is a sad reality. If your package was stolen after delivery:

1. File a police report (many jurisdictions have online reporting).

2. Contact the carrier to see if they have any information.

3. Contact us. While we can’t typically refund or replace stolen packages (as they were delivered successfully), we’ll do our best to assist and advise.

Tip: Consider requesting signature confirmation for valuable orders, or have packages delivered to a secure location (work address, carrier pickup point).

Damaged Packages

If your package arrives visibly damaged:

1. Take photos before opening, if possible.

2. Document the damage to both outer packaging and contents.

3. Contact us immediately at hoangphuoc2k100@gmail.com with your order number and photos.

4. Keep all packaging and items until we advise otherwise.

We’ll work with you to arrange for a replacement or refund, and we’ll handle the claim with the carrier.

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🏠 XV. Shipping to Our Albuquerque Headquarters

Occasionally, customers ask about shipping items to our facility for any reason. Please note:

• We do not accept unsolicited returns. All returns must have prior authorization and a Return Authorization Number.

• We cannot accept personal packages or forward shipments.

• If you’re planning to visit, please schedule an appointment.

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📞 XVI. Questions? Contact Us!

We know shipping can be complicated, and we’re here to help! If you have any questions not answered in this policy, please reach out.

P&T Group LLC
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
United States

Phone: +84369003599
Email: hoangphuoc2k100@gmail.com
Website: https://ptgroup.shop

Customer Service Hours (Mountain Time):

• Monday – Friday: 9:00 AM – 6:00 PM

• Saturday: 10:00 AM – 4:00 PM

• Sunday: Closed (emails answered promptly on Monday)

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📝 XVII. Policy Updates

P&T Group LLC reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about how we handle shipping.

The version of this policy in effect at the time of your purchase will govern your transaction.

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Thank you for choosing P&T Group LLC. We appreciate your trust and look forward to delivering quality apparel right to your door!

P&T Group LLC – Your Vision, Our Creation. Delivered with Care