Payment Methods

Secure, Convenient, and Flexible Payment Options for Your Peace of Mind

💳 I. Introduction: Your Security and Convenience Are Our Priority

At P&T Group LLC, we understand that when you shop online, trust is everything. You’re not just sharing your shipping address and product preferences—you’re entrusting us with your sensitive financial information. That’s a responsibility we take incredibly seriously.

Whether you’re ordering a single custom “Cotton Tee” for yourself or outfitting an entire organization with branded “Zone Performance T-Shirts,” we want your checkout experience to be seamless, secure, and stress-free. That’s why we’ve partnered with industry-leading payment processors and offer a variety of payment methods to suit your preferences.

This page provides a comprehensive overview of how you can pay for your orders at ptgroup.shop, the security measures protecting your information, and what to expect during the checkout process.

🔒 II. Our Payment Partner: Why We Choose Stripe

When it comes to processing payments online, the choice of partner matters immensely. After extensive research and consideration, we selected Stripe as our exclusive payment processing partner. Stripe is one of the world’s leading payment platforms, trusted by millions of businesses—from innovative startups to Fortune 500 companies like Amazon, Salesforce, and Google.

Why Stripe?

Stripe’s reputation for reliability, security, and innovation makes them the perfect partner for P&T Group LLC. Here’s why we chose them:

  • Global Leader: Stripe operates in over 40 countries and supports payments in more than 135 currencies. This global reach aligns perfectly with our mission to serve customers across the United States and internationally.

  • Cutting-Edge Technology: Stripe continuously invests in the latest payment technologies, ensuring our customers always have access to the most convenient and secure payment methods available.

  • Developer-Friendly Platform: Stripe’s robust API allows us to create a seamless, user-friendly checkout experience that integrates smoothly with our website.

  • Excellent Uptime and Reliability: With Stripe, you can count on our payment system being available 24/7, 365 days a year.

  • Transparent Pricing: Stripe’s straightforward pricing model helps us keep our costs predictable, which in turn helps us offer you competitive prices on all our products.

🛡️ III. Security Measures: How We Protect Your Financial Information

Your security is not just a feature of our payment system—it’s the foundation. P&T Group LLC and Stripe employ multiple layers of security to ensure your personal and financial information remains private and protected.

Advanced Encryption Technology (SSL/TLS)

Every transaction on ptgroup.shop is protected by 256-bit SSL (Secure Socket Layer) encryption, the same level of security used by major banks and financial institutions. You can verify this by looking for the padlock icon in your browser’s address bar and ensuring the website address begins with “https://” (the ‘s’ stands for ‘secure’).

When you enter your payment information, it is encrypted the moment it leaves your computer and remains encrypted throughout the entire transaction process. This means that even if data were intercepted, it would be completely unreadable and unusable.

Stripe’s Advanced Security Features

Stripe goes above and beyond standard security requirements with features like:

  • PCI DSS Level 1 Compliance: Stripe is certified as a PCI Level 1 Service Provider—the highest level of security certification available in the payments industry. This rigorous annual audit ensures Stripe meets the most stringent security standards.

  • Tokenization: When you make a payment, Stripe replaces your sensitive card details with a unique digital token. This token is used to process your payment without your actual card number ever being stored on our servers. This dramatically reduces the risk of your data being compromised.

  • Fraud Detection and Prevention: Stripe’s machine learning algorithms analyze millions of transactions to identify and block potentially fraudulent activity in real-time. This proactive approach helps protect you from unauthorized charges.

  • Secure Data Storage: Any data Stripe stores is protected by world-class firewalls and access controls, with continuous monitoring for suspicious activity.

Our Commitment to You

We want to be clear: P&T Group LLC never sees or stores your full credit card number. When you enter your payment details, they go directly to Stripe’s secure servers. This means your sensitive financial information is never at risk from our systems.

💳 IV. Accepted Payment Methods

We believe in giving our customers choices. Whether you prefer using traditional credit cards, modern digital wallets, or other payment methods, we’ve got you covered.

Credit and Debit Cards

We accept all major credit and debit cards, making it easy for you to use the card you already know and trust. All card payments are processed securely through Stripe.

We proudly accept:

  • Visa (including Visa Electron)

  • MasterCard (including Maestro)

  • American Express

  • Discover

  • Diners Club

  • JCB

Why Use Your Credit or Debit Card?

  • Widely Accepted: Virtually everyone has a credit or debit card, making this the most accessible payment method.

  • Familiar Process: The checkout flow is simple, quick, and something most online shoppers are comfortable with.

  • Purchase Protection: Many credit cards offer additional buyer protection benefits, such as extended warranties or fraud liability protection.

Digital Wallets: Apple Pay and Google Pay

For customers who want the fastest, most convenient checkout experience, we offer Apple Pay and Google Pay. These digital wallet options allow you to complete your purchase with just a touch or a glance—no need to manually enter your card details or billing address.

Apple Pay

If you’re using an Apple device (iPhone, iPad, or Mac), Apple Pay offers a seamless checkout experience.

How It Works:

  1. At checkout, simply select the Apple Pay option.

  2. If you’re on an iPhone or iPad, you’ll be prompted to authenticate using Face ID, Touch ID, or your device passcode. On a Mac, you can confirm the payment on your linked iPhone or Apple Watch.

  3. Your payment is processed instantly, and your order is confirmed.

Benefits of Apple Pay:

  • Ultra-Fast Checkout: No forms to fill out—your shipping and billing information is securely passed from your device.

  • Enhanced Security: Your actual card number is never shared with the merchant. Apple Pay uses a unique, encrypted Device Account Number for each transaction.

  • Biometric Authentication: Payments are authorized using your fingerprint or facial recognition, adding an extra layer of security.

Google Pay

For Android users or anyone using the Chrome browser, Google Pay offers the same level of convenience and security.

How It Works:

  1. At checkout, select the Google Pay option.

  2. If you’re signed into your Google account and have cards saved, you’ll be presented with your payment options.

  3. Select the card you wish to use and confirm the payment (authentication method depends on your device settings).

  4. Your order is processed instantly.

Benefits of Google Pay:

  • Fast and Easy: Complete your purchase in just a couple of clicks.

  • Secure: Google Pay uses tokenization to protect your payment details, and your card information is never shared with the merchant.

  • Works Everywhere: Use Google Pay on your Android phone, tablet, or any computer using the Chrome browser.

🌐 V. International Payments and Currency

As a company proudly serving customers around the world, we understand that international payments come with unique considerations.

Multi-Currency Support

Stripe’s platform allows us to accept payments in multiple currencies. Currently, transactions on ptgroup.shop are processed primarily in US Dollars (USD) . If your bank account or credit card is in a different currency, your bank will handle the currency conversion, and the final amount in your local currency may vary slightly based on exchange rates.

International Transaction Fees

Please be aware that some banks and credit card issuers may charge international transaction fees for purchases made with merchants in the United States. P&T Group LLC does not impose any additional fees for international orders, but we recommend checking with your financial institution to understand any fees they may apply.

Accepted Cards for International Orders

All the major card networks we accept—Visa, MasterCard, American Express, Discover, Diners Club, and JCB—operate globally. As long as your card is enabled for international transactions (most are by default), you should have no problem placing an order from anywhere in the world.

🔄 VI. Payment Process: What to Expect

Understanding the payment process can help ensure a smooth and successful transaction. Here’s a step-by-step guide to what happens when you check out at ptgroup.shop.

Step 1: Add Items to Your Cart

Browse our extensive collection of products—from the classic “Gildan Cotton Tee” to the trendy “Ladies Flowy Cropped Tee”—and add your desired items to your shopping cart. You can adjust quantities and review your selections at any time.

Step 2: Proceed to Checkout

When you’re ready to complete your purchase, click on the shopping cart icon and then the “Proceed to Checkout” button.

Step 3: Enter Your Shipping Information

You’ll be prompted to enter your shipping address. For international orders, please ensure your address is entered exactly as your local postal service requires to avoid delivery delays.

Step 4: Select Your Shipping Method

Choose the shipping option that best fits your needs and budget. We offer various shipping methods, from economy to expedited, for both domestic and international orders. Shipping costs will be calculated and displayed clearly before you finalize your payment.

Step 5: Choose Your Payment Method

This is where you select how you’d like to pay:

  • Credit/Debit Card: Enter your card number, expiration date, CVV code, and billing address.

  • Apple Pay/Google Pay: If available on your device, select this option and authenticate using your device’s security features.

Step 6: Review and Confirm

Before your payment is processed, you’ll have the opportunity to review your entire order—including items, quantities, shipping address, shipping method, and total cost. Please take a moment to ensure everything is correct, as changes can be difficult to make after an order is placed.

Step 7: Payment Authorization

Once you confirm your order, your payment information is securely transmitted to Stripe for authorization. This process typically takes just a few seconds. During this time, Stripe verifies that your card is valid and has sufficient funds available.

Step 8: Order Confirmation

If your payment is successfully authorized, you’ll be directed to an order confirmation page displaying your order number. You’ll also receive a confirmation email at the address you provided, summarizing your order details. If you don’t receive this email within a few minutes, please check your spam folder and contact us if needed.

Step 9: Order Fulfillment

Once your payment is confirmed, our team in Albuquerque gets to work! We’ll begin processing your order, preparing your items for printing (if applicable) and shipping.

⚠️ VII. Troubleshooting Payment Issues

Occasionally, a payment may not go through as expected. Don’t worry—this happens for various reasons and is usually easy to resolve. Here are common issues and what to do:

Declined Transactions

If your card is declined, it could be due to:

  • Insufficient Funds: Check that you have enough available credit or funds in your account.

  • Incorrect Information: Double-check that you’ve entered your card number, expiration date, and CVV code correctly. Even a single typo can cause a decline.

  • Billing Address Mismatch: The address you enter must exactly match the address your bank has on file for your card. Even small differences (like “St.” vs. “Street”) can trigger a decline.

  • Bank Security Holds: Sometimes, banks flag online purchases as potential fraud, especially if they’re international or from a new merchant. Contact your bank to authorize the transaction.

What to Do If Your Payment Is Declined

  1. Double-Check Your Information: Verify all entered details are correct.

  2. Try a Different Card: If you have another card, try using it.

  3. Contact Your Bank: Call the number on the back of your card and ask them to authorize the transaction.

  4. Try a Different Payment Method: Consider using Apple Pay, Google Pay, or a different card.

  5. Contact Us: If you continue to experience issues, give us a call at +84369003599 or email hoangphuoc2k100@gmail.com. We can help troubleshoot and, if necessary, process your order over the phone.

Payment Errors on Our End

On rare occasions, there may be a technical issue with our website or Stripe’s system. If you encounter an error message during checkout:

  1. Wait a Few Minutes: Temporary glitches often resolve themselves quickly.

  2. Try a Different Browser: Sometimes browser extensions or settings can interfere.

  3. Clear Your Cache and Cookies: This can resolve many common website issues.

  4. Contact Us: If the problem persists, please reach out to our support team with details about the error, and we’ll investigate immediately.

💰 VIII. Pricing, Taxes, and Additional Charges

We believe in transparent pricing with no hidden fees. Here’s what you need to know about the costs associated with your order.

Product Prices

All product prices listed on ptgroup.shop are in US Dollars (USD) . Prices displayed are for the blank garment only and do not include any customization or printing costs unless specifically noted.

Customization Costs

For custom printed products, the final price will depend on factors such as:

  • The specific product selected (e.g., “Cotton Tee” vs. “Premium Sueded Longsleeve Crew”)

  • The quantity ordered

  • The printing method (screen printing, digital printing, etc.)

  • The number of colors in your design

  • The placement of your design (front, back, sleeves)

All customization costs will be clearly calculated and displayed during the ordering process before you finalize your payment.

Sales Tax

P&T Group LLC is required to collect sales tax on orders shipped to addresses within the state of New Mexico, where our headquarters is located. The applicable tax rate will be automatically calculated based on the destination address and added to your order total.

For orders shipped to other states and countries, you may be responsible for any applicable use taxes, customs duties, or import fees imposed by your local government. P&T Group LLC is not responsible for these charges, and they are not collected at checkout.

Shipping Costs

Shipping costs are calculated based on:

  • The total weight and dimensions of your order

  • The shipping method you select

  • The destination address

Shipping costs will be clearly displayed during checkout before you complete your purchase.

🔄 IX. Refunds and Chargebacks

We hope you’re always delighted with your P&T Group LLC purchase. However, we understand that sometimes things don’t work out. Our Refund and Return Policy is designed to be fair and straightforward.

Refunds

If you’re eligible for a refund (as outlined in our separate Refund and Return Policy), we’ll process it promptly. Refunds are issued to the original payment method used for the purchase. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear in your account.

Chargebacks

A chargeback is a dispute initiated by a cardholder with their bank, often for a transaction they don’t recognize or for goods/services they didn’t receive. We always prefer to resolve issues directly with you rather than through a chargeback process, which can be lengthy for everyone involved.

If you have a problem with your order, please contact us first! Our team is committed to making things right. You can reach us at +84369003599 or hoangphuoc2k100@gmail.com. We’ll work with you to find a solution, whether that’s a replacement, a refund, or another resolution.

✅ X. Payment FAQs

Q: Is it safe to use my credit card on your website?
A: Absolutely. We use Stripe, a PCI Level 1 certified payment processor, and 256-bit SSL encryption. Your information is protected by the highest security standards in the industry.

Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover, Diners Club, JCB), as well as digital wallets Apple Pay and Google Pay.

Q: Do you accept PayPal?
A: Currently, we do not accept PayPal directly. However, if you have a PayPal-branded debit or credit card, you can use it like any other card at checkout.

Q: Can I pay with a gift card?
A: We accept Visa, MasterCard, and American Express gift cards as long as they are issued by a major card network and have been properly activated and registered.

Q: Will I be charged in my local currency?
A: All transactions on ptgroup.shop are processed in US Dollars (USD). Your bank or card issuer will handle currency conversion if your account is in another currency.

Q: When will my card be charged?
A: Your card will be authorized at the time of purchase, but the actual charge will typically post to your account once your order is confirmed and enters our processing system.

Q: Can you take payment over the phone?
A: Yes! If you prefer not to enter your payment information online or are having technical difficulties, you can call us at +84369003599 to place your order and complete payment over the phone with one of our friendly representatives.

Q: Do you offer payment plans or financing?
A: At this time, we do not offer payment plans or financing options. Full payment is required at the time of order.

Q: What should I do if I see an unauthorized charge from your company on my statement?
A: First, please contact us immediately at hoangphuoc2k100@gmail.com or call +84369003599. We can look up the transaction and verify if it was associated with an order. If you still believe it’s fraudulent, please contact your bank immediately.

📞 XI. Need Help? We’re Here for You

If you have any questions about payment methods, encounter issues during checkout, or simply want more information, our customer service team is ready to assist you.

Contact us anytime:

  • Phone: +84369003599 (Monday–Friday, 9 AM – 6 PM MT; Saturday, 10 AM – 4 PM MT)

  • Email: hoangphuoc2k100@gmail.com (We respond within 24 hours)

  • Visit: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110 (By appointment recommended)

At P&T Group LLC, we’re committed to making your shopping experience as smooth, secure, and satisfying as possible. Our payment options are designed with your convenience and peace of mind in mind, so you can focus on what really matters—creating custom apparel you’ll love.

Thank you for choosing P&T Group LLC for your custom apparel needs. We appreciate your trust and look forward to serving you!

P&T Group LLC – Your Vision, Our Creation. Secure Payments, Guaranteed.