Privacy Policy

Protecting Your Personal Information – Our Commitment to Your Privacy

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🔒 I. Introduction: Your Privacy Matters to Us

At P&T Group LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ptgroup.shop (the “Site”) or make a purchase from us. It also outlines your rights and choices regarding your information.

We understand that entrusting us with your personal information is a significant responsibility. We take this responsibility seriously and have implemented robust measures to ensure your data is handled securely, transparently, and in accordance with applicable laws, including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR) for our European customers, and other relevant privacy regulations.

Please read this Privacy Policy carefully. By accessing or using our Site, or by making a purchase from us, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or purchase our products.

Our Company Information:

• Legal Name: P&T Group LLC

• Business Address: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110, United States

• Contact Phone: +84369003599

• Contact Email: hoangphuoc2k100@gmail.com

• Website: https://ptgroup.shop

Effective Date: February 23, 2026

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📋 II. Information We Collect

We collect several types of information from and about users of our Site. This information may include personal information that identifies you as an individual or relates to an identifiable individual.

Information You Provide Directly to Us

When you interact with our Site or make a purchase, you may provide us with the following categories of information:

Account and Profile Information:

• Full name

• Email address

• Password (encrypted)

• Billing address

• Shipping address(es)

• Phone number

• Account preferences

Order and Transaction Information:

• Products purchased

• Customization details and design files

• Order history

• Payment method information (processed through Stripe; we do not store full credit card numbers)

• Shipping method selected

Communications:

• Emails you send to us (including inquiries, support requests, and feedback)

• Phone call recordings (for quality and training purposes, with notice provided during the call)

• Live chat transcripts

User-Generated Content:

• Product reviews and ratings

• Testimonials you choose to provide

• Social media posts or interactions when you tag us or use our hashtags

Information We Collect Automatically

When you visit our Site, we may automatically collect certain information about your device and your interaction with our Site. This information helps us improve your experience and understand how visitors use our Site.

Device and Usage Information:

• IP address

• Browser type and version

• Operating system

• Device type (desktop, mobile, tablet)

• Referring website or source

• Pages viewed and time spent on each page

• Search queries

• Clickstream data (the path you take through our Site)

• Date and time of access

Cookies and Similar Technologies:
We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing behavior. Cookies are small text files stored on your device that help us recognize you and remember your preferences. For more information about cookies and how to control them, please see Section X (Your Choices and Controls).

Location Information:
We may collect general location information based on your IP address (such as city and state). We do not collect precise geographic location data from your mobile device without your consent.

Information from Third Parties

Occasionally, we may receive information about you from third parties, including:

• Payment Processors: Stripe provides us with confirmation of payment but not your full payment details.

• Shipping Carriers: We may receive delivery confirmation and tracking updates.

• Social Media Platforms: If you interact with us on social media, those platforms may share information with us in accordance with their privacy policies.

• Marketing Partners: We may receive information from marketing partners to help us better understand our audience and improve our advertising.

We use this information to process your orders, improve our services, and communicate with you effectively.

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🎯 III. How We Use Your Information

We use the information we collect for various purposes, all aimed at providing you with the best possible experience when shopping with P&T Group LLC.

To Process and Fulfill Your Orders

This is our primary reason for collecting your information. We use your data to:

• Process and complete your purchases

• Confirm and track your orders

• Communicate with you about your order status

• Handle returns, refunds, and exchanges

• Provide customer support related to your purchases

• Customize products according to your design specifications

Legal basis: Performance of a contract (to fulfill your order).

To Improve Our Website and Services

We continuously work to enhance your shopping experience. Your information helps us:

• Analyze how customers use our Site

• Identify and fix technical issues

• Optimize Site layout and navigation

• Develop new products and features

• Conduct market research and analysis

Legal basis: Legitimate interests (to improve our business and serve you better).

To Communicate With You

We use your contact information to:

• Send order confirmations and shipping updates

• Respond to your inquiries and support requests

• Provide important information about your account or our policies

• Send promotional emails about new products, special offers, and events (with your consent where required)

• Conduct surveys and request feedback

Legal basis: Performance of a contract (for order-related communications); Consent (for marketing communications).

For Marketing and Advertising

With your consent (where required by law), we may use your information to:

• Send you promotional emails and newsletters

• Display relevant advertisements on third-party websites and social media platforms

• Create audience segments for targeted advertising

• Measure the effectiveness of our marketing campaigns

You can opt out of marketing communications at any time by clicking the “unsubscribe” link in any promotional email or by contacting us directly.

For Security and Fraud Prevention

We take security seriously. Your information helps us:

• Detect and prevent fraudulent transactions

• Protect against unauthorized access to accounts

• Monitor for suspicious activity

• Enforce our Terms and Conditions

• Comply with legal obligations

Legal basis: Legitimate interests (to protect our business and customers); Legal obligations.

To Comply with Legal Requirements

We may use and disclose your information as necessary to:

• Comply with applicable laws, regulations, and legal processes

• Respond to lawful requests from public authorities

• Enforce our rights and defend against legal claims

Legal basis: Legal obligations; Legitimate interests.

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🔄 IV. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we do share information with trusted third parties who help us operate our business and serve you.

Service Providers

We engage third-party companies and individuals to perform functions on our behalf. These service providers have access to personal information needed to perform their functions but are contractually obligated to maintain confidentiality and may not use the information for any other purpose.

Categories of Service Providers:

Business Transfers

As we continue to grow and evolve, we may undergo business transactions such as mergers, acquisitions, or asset sales. In such events, customer information may be transferred as a business asset. If such a transfer occurs, we will notify you and ensure that your information continues to be protected in accordance with this Privacy Policy.

Legal Compliance and Protection

We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to:

• Comply with a legal obligation (such as a court order or subpoena)

• Protect and defend our rights or property

• Prevent or investigate possible wrongdoing in connection with our services

• Protect the personal safety of users of our services or the public

• Protect against legal liability

With Your Consent

We may share your information for any other purpose disclosed to you at the time we collect the information or pursuant to your consent.

Aggregated or De-Identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you. For example, we may share anonymized usage statistics with partners or publish them in reports.

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🍪 V. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site, analyze trends, and deliver targeted advertising.

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work efficiently and provide information to the website owners.

Types of Cookies We Use

Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies. Third parties include:

• Google Analytics

• Facebook Pixel

• Stripe

• YouTube (for embedded videos)

Your Cookie Choices

You have several options for controlling cookies:

Browser Settings: Most web browsers allow you to control cookies through their settings. You can typically:

• View cookies stored on your device

• Delete individual or all cookies

• Block cookies from specific sites

• Block all cookies (note that this may affect Site functionality)

Opt-Out Tools: You can opt out of certain advertising cookies through:

• Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout

• Network Advertising Initiative: https://optout.networkadvertising.org

• Digital Advertising Alliance: https://optout.aboutads.info

Do Not Track: Some browsers have a “Do Not Track” feature. Our Site does not currently respond to Do Not Track signals, as no uniform standard has been adopted.

Please note: Disabling cookies may affect your ability to use certain features of our Site, such as the shopping cart and checkout process.

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🔐 VI. Data Security

Protecting your personal information is a top priority at P&T Group LLC. We have implemented comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Security Measures We Employ

Encryption:

• All data transmitted between your browser and our Site is protected by 256-bit SSL (Secure Socket Layer) encryption. You can verify this by looking for the padlock icon in your browser’s address bar and “https://” in the website address.

• Payment information is encrypted and processed directly through Stripe’s secure servers. We never store full credit card numbers on our systems.

Access Controls:

• Access to personal information is restricted to employees and contractors who need it to perform their job functions.

• All personnel with access to personal information receive regular training on privacy and security best practices.

• Strong password policies and multi-factor authentication are required for access to our internal systems.

Data Storage:

• Personal information is stored on secure servers with firewall protection.

• Data is backed up regularly and stored in secure, access-controlled environments.

• We use industry-standard security practices to protect against unauthorized access.

Vendor Security:

• All third-party service providers are carefully vetted and contractually required to maintain appropriate security measures.

• We require that our partners comply with applicable data protection laws and regulations.

No Guarantee of Absolute Security

While we take reasonable and appropriate measures to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. You acknowledge and agree that you provide your personal information at your own risk.

Security Incidents

In the unlikely event of a data breach that affects your personal information, we will notify you and the appropriate authorities as required by applicable law. We will also take prompt action to mitigate any potential harm.

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🌍 VII. International Data Transfers

P&T Group LLC is based in the United States, with our headquarters and servers located in Albuquerque, New Mexico. If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

Data Protection Laws

Data protection laws in the United States may differ from those in your country of residence. By using our Site or providing us with your information, you consent to the transfer of your information to the United States and the application of U.S. laws.

European Economic Area (EEA) and UK Customers

For customers in the European Economic Area (EEA), Switzerland, and the United Kingdom, we comply with the General Data Protection Regulation (GDPR). When we transfer your personal data to the United States, we implement appropriate safeguards, including:

• Standard Contractual Clauses: We use European Commission-approved contractual clauses to ensure adequate protection for data transferred from the EEA.

• Privacy Shield: While the EU-U.S. Privacy Shield framework was invalidated, we continue to monitor legal developments and adjust our practices accordingly.

Your GDPR Rights

If you are located in the EEA or UK, you have certain rights under the GDPR, including:

• Right to access your personal data

• Right to rectify inaccurate data

• Right to erasure (“right to be forgotten”)

• Right to restrict processing

• Right to data portability

• Right to object to processing

• Rights related to automated decision-making

To exercise any of these rights, please contact us at hoangphuoc2k100@gmail.com.

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📍 VIII. Your Privacy Rights and Choices

Depending on your location, you may have specific rights regarding your personal information. We respect these rights and have established processes to help you exercise them.

California Privacy Rights (CCPA/CPRA)

If you are a resident of California, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information.

Right to Know: You have the right to request that we disclose certain information about our collection and use of your personal information over the past 12 months, including:

• Categories of personal information collected

• Sources of personal information

• Business purpose for collecting or selling information

• Categories of third parties with whom we share information

• Specific pieces of personal information we have collected about you

Right to Delete: You have the right to request that we delete any personal information we have collected from you, subject to certain exceptions (such as completing a transaction, detecting security incidents, or complying with legal obligations).

Right to Correct: You have the right to request correction of inaccurate personal information.

Right to Opt-Out of Sale/Sharing: We do not sell your personal information. However, some of our advertising practices (such as using cookies for targeted advertising) may be considered “sharing” under California law. You can opt out of these practices by adjusting your cookie preferences.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. This means we will not deny you goods or services, charge different prices, or provide a different level of quality.

Authorized Agent: You may designate an authorized agent to make a request on your behalf. We may require verification that you have provided the agent permission to act.

How to Exercise Your California Rights

To exercise your rights under California law, please submit a verifiable request to us by:

• Email: hoangphuoc2k100@gmail.com (with “California Privacy Request” in the subject line)

• Phone: +84369003599

• Mail: P&T Group LLC, Attn: Privacy Officer, 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110, United States

We will respond to your request within 45 days (extendable by an additional 45 days when reasonably necessary).

Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of certain covered information. We do not sell your personal information as defined by Nevada law. If you have questions, please contact us.

Virginia, Colorado, Connecticut, Utah, and Other States

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other states with comprehensive privacy laws may have similar rights to access, delete, and correct personal information. Please contact us to exercise your rights.

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📱 IX. Children’s Privacy

Our Site and services are not directed to children, and we do not knowingly collect personal information from children under the age of 13 (or under 16 in certain jurisdictions).

Age Restrictions

• Under 13: We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Site. If we learn we have collected personal information from a child under 13, we will delete that information promptly.

• Ages 13-17: Minors between 13 and 17 may use our Site only with the involvement and consent of a parent or legal guardian. If you are a parent or guardian and believe your child has provided us with information without your consent, please contact us.

Parental Rights

If you are a parent or guardian, you have the right to review, delete, or refuse further collection of your child’s information. Please contact us at hoangphuoc2k100@gmail.com to exercise these rights.

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📧 X. Email Communications and Marketing

We want to communicate with you in ways that are meaningful and respect your preferences.

Types of Emails We Send

Transactional Emails: These are necessary for your orders and account, including:

• Order confirmations

• Shipping updates

• Password reset requests

• Responses to your inquiries

You cannot opt out of transactional emails, as they are essential to providing our services.

Promotional Emails: These include:

• Newsletters

• Special offers and promotions

• New product announcements

• Event invitations

Your Choices for Promotional Emails

You can opt out of receiving promotional emails at any time by:

• Clicking the “unsubscribe” link at the bottom of any promotional email

• Adjusting your email preferences in your account settings

• Contacting us at hoangphuoc2k100@gmail.com and requesting to be removed from marketing lists

Please note that even after you opt out of promotional emails, you will still receive transactional emails related to your orders.

Text Messages (SMS/MMS)

Currently, we do not send marketing text messages. If we implement SMS marketing in the future, we will update this policy and obtain your consent as required by law.

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📅 XI. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Retention Periods

Deletion

When personal information is no longer needed, we will delete it or anonymize it so that it can no longer be associated with you. If deletion is not possible (for example, due to technical constraints or legal requirements), we will securely store the information and isolate it from further processing.

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🔄 XII. Third-Party Links

Our Site may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

External Websites

We do not control these third-party websites and are not responsible for their privacy practices. When you leave our Site, we encourage you to read the privacy policy of every website you visit.

Social Media Features

Our Site may include social media features, such as the Facebook Like button or Twitter share button. These features may collect your IP address and which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing them.

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🛡️ XIII. Do Not Track Signals

Some web browsers incorporate a “Do Not Track” (DNT) feature that signals to websites that you do not want to have your online activity tracked. At this time, our Site does not respond to DNT signals because no uniform standard for DNT has been adopted.

We continue to monitor developments regarding DNT and will update this policy as standards evolve.

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📝 XIV. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

When Changes Occur

• Minor Changes: For minor changes, we will update the “Effective Date” at the top of this policy and may provide additional notice on our website.

• Material Changes: For material changes that significantly affect your rights, we will provide more prominent notice, such as sending an email to the address associated with your account or displaying a notice on our Site.

Your Continued Use

Your continued use of our Site after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

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📞 XV. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us. We’re here to help!

P&T Group LLC
Attn: Privacy Officer
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
United States

Phone: +84369003599
Email: hoangphuoc2k100@gmail.com
Website: https://ptgroup.shop

For GDPR/EEA Inquiries: hoangphuoc2k100@gmail.com
For CCPA/California Inquiries: hoangphuoc2k100@gmail.com (with “California Privacy Request” in subject line)

Data Protection Officer

While we are not required to appoint a Data Protection Officer under GDPR, we have designated a privacy team to oversee compliance with this Privacy Policy and applicable laws. You can reach this team at the email address above.

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📌 XVI. Specific Provisions for European Users

If you are located in the European Economic Area (EEA), Switzerland, or the United Kingdom, the following additional information applies.

Legal Bases for Processing

We process your personal information on the following legal bases:

Your Rights

Under the GDPR, you have the following rights:

• Right of Access: You have the right to obtain confirmation of whether we process your personal data and, if so, to request a copy of that data.

• Right to Rectification: You have the right to have inaccurate personal data corrected.

• Right to Erasure (“Right to be Forgotten”): You have the right to request deletion of your personal data under certain circumstances.

• Right to Restriction of Processing: You have the right to request that we restrict processing of your personal data under certain circumstances.

• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

• Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes.

• Rights Related to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing that produces legal effects.

How to Exercise Your Rights

To exercise any of these rights, please contact us at hoangphuoc2k100@gmail.com. We will respond to your request within 30 days.

Complaint to Supervisory Authority

You have the right to lodge a complaint with a supervisory authority in your country of residence, place of work, or where an alleged violation occurred. However, we encourage you to contact us first so we can attempt to resolve your concern directly.

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🇺🇸 XVII. Specific Provisions for California Residents

If you are a resident of California, the following additional information applies.

Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information:

Categories of Personal Information Disclosed

In the past 12 months, we have disclosed the following categories of personal information for business purposes:

• Identifiers (to service providers for order fulfillment, shipping, etc.)

• Customer Records (to service providers for order processing)

• Commercial Information (to service providers for analytics)

• Internet Activity (to advertising partners, with your consent)

No Sale of Personal Information

We do not sell personal information as defined by California law. We also do not have actual knowledge that we sell the personal information of minors under 16 years of age.

Financial Incentives

We do not offer financial incentives or price differences in exchange for the retention or sale of personal information.

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✅ XVIII. Policy Acknowledgment

BY USING OUR SITE OR PROVIDING US WITH YOUR PERSONAL INFORMATION, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PRIVACY POLICY AND UNDERSTAND HOW WE COLLECT, USE, AND SHARE YOUR INFORMATION.

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Thank you for trusting P&T Group LLC with your personal information. We are committed to protecting your privacy and providing you with a secure, enjoyable shopping experience.

P&T Group LLC – Your Vision, Our Creation. Your Privacy, Our Priority.